Terms and Conditions:
This page sets forth the legal terms and conditions under which Bondtech LLC or its affiliates in your area sell the products listed on this website (www.lunyaline.com). These terms and conditions are subject to change at any time, so you should review them before making any new purchase. We are committed to adhering to international standards related to distance selling and e-commerce at all times. If you have any questions, please contact us through the website https://lunyaline.com/blogs/contact-us.
Order Processing Through the Website:
1) By ordering products through our website, you confirm your desire to enter into a contract with us to purchase those products at the prices indicated at the time and date of your order. We reserve the right to change product prices from time to time, during promotional periods or if there is a pricing error, for example. If the corrected price of the products at the time of your order is higher than the price originally indicated, we will contact you for further instructions before accepting your order. Prices do not include any value-added tax (e.g., VAT, goods and services tax, or similar taxes or charges) applicable under current law.
2) Please note that the completion of the electronic purchase process or the sending of our confirmation email does not constitute acceptance of your order. Your order is considered accepted only upon delivery to you and receipt of the full payment. You can review and track the status of your orders at any time by visiting our website, logging in at the top of the page, and then clicking “Track Your Order.”
3) If we are unable to supply the products you ordered and we do not complete your order for any reason, we will inform you. This may be due to the product being out of stock or a pricing error. If you have paid for those products, we will refund the amount paid to the card you used for payment as quickly and reasonably as possible.
4) Some products are for export only and are not eligible for use within the country.
Payment Transactions:
1) When paying through our website, you can use several available payment methods such as credit cards, electronic payment, and Apple Pay.
2) Apple Pay Fees: Please note that fees associated with payments made using Apple Pay depend on the type of card used during the transaction. Some banks may impose additional fees based on their specific policies, so it is recommended to contact your bank to learn about any potential charges that may be added to the transaction.
Delivery and Receipt:
1) Please note that delivery charges and times vary depending on the type of products ordered, the services you selected, and the delivery address.
2) We will make every effort to deliver the products to your address on the estimated delivery date specified in our confirmation email. If we are unable to meet the delivery date, we will contact you as soon as possible to arrange a new estimated delivery date. We will inform you when the order is ready for delivery to the address, as applicable.
3) If you choose delivery to your address and no one is present at the specified address at the time of delivery, the delivery company will contact you to arrange another delivery time. Products can be left with someone else (e.g., a person you authorize to receive them, a housekeeper, etc.) with your explicit authorization.
4) The risk associated with the products you order (including the risk of loss and/or damage) passes to you when the products are delivered to the delivery address specified in your order or upon receipt.
5) Occasionally, the supply of products you ordered may be delayed or prevented for reasons beyond our control (such as material shortages, import delays, higher-than-expected demand, or issues with shipping companies). In such cases, we will make every effort to keep you informed, but we do not accept any liability for such delays or failure to deliver.
Cancellation, Returns, Refunds, and Exchanges:
1) If you wish to cancel your order, you can do so by contacting our customer service department according to LUNYA"s replacement and return policies found on the customer service page at the bottom of the store page. If you paid by credit card or debit card and cancel the order in accordance with this clause, we will process a refund (if applicable according to LUNYA"s replacement and return policy) as quickly as possible. However, we are not responsible for the time it takes for the transaction to appear on your account.
2) If you wish to return your order for a refund or exchange it for specific products, you must inform us according to LUNYA"s replacement and return policies found on the customer service page at the bottom of the store page. The return must be in the same condition it was supplied, in its original packaging with a copy of the relevant invoice. Please note that any materials provided with the products must also be returned free of charge.
3) When returning your order or if you wish to exchange it for other products, we will process a refund upon receipt of the returned/exchanged products by LUNYA if the order was shipped to you, excluding any delivery charges paid. If the order was not shipped, the refund will be processed after the request is made by the customer within the timeframe specified according to LUNYA"s replacement and return policy, excluding any delivery charges paid.
4) If incorrect products were supplied, which do not match your order or are damaged or incorrect, we will offer you an alternative product or a full refund, including any delivery charges paid. In all cases, you must return the incorrect, damaged, or incorrect products to us according to LUNYA"s replacement and return policies found on the customer service page at the bottom of the store page.
5) You should exercise caution when handling any products you wish to return and not use them. We are not responsible for any loss or damage to the products while they are in your possession or if they have been worn or washed.
6) Ensure you request a tracking number from the shipping company to track the parcel and provide proof of dispatch.
7) When returning a product for exchange or refund, it may take up to 14-21 business days to process the refund. The refund will be made to the card used for payment after the product has been inspected by the LUNYA team if the order was shipped to you. If the order was not shipped, the refund will be processed after the request is made by the customer within the timeframe specified according to LUNYA"s replacement and return policy.
8) If we do not receive the products to be exchanged or returned (if the order was shipped to you), we will have to cancel your return or exchange request.
9) Once the products arrive at LUNYA (if the order was previously shipped to you), we will contact you to confirm the receipt of the products.