LUNYA Return and Exchange Policy

At LUNYA, we pride ourselves on selling high-quality products to ensure our esteemed customers" satisfaction. Therefore, most of our products come with a money-back guarantee or exchange within 2 days of the product"s arrival to the customer or 12 hours from the order time if the shipment has not been dispatched, under the following conditions:

- Keep the invoice or a copy of it.
- The product must be returned in its original condition with all accessories and original packaging.
- Warranty does not apply to products returned without the original box and accessories included with the product.
- Exchange will be processed for the customer within 10 days from our receipt date at LUNYA, provided the product has not been used.
- Warranty does not cover product damage or misuse; if damage is found to be due to misuse, the cost will be borne by the customer.
- At LUNYA, we cover return and exchange fees if the error is from LUNYA or if there is a manufacturing defect in the product.
- When returning or exchanging an undamaged product in its original condition, the customer will bear the return and exchange fees as well as the transaction fees for the payment method.
- Gifts and promotional gift orders are non-refundable.

Note:

- Return and exchange fees include shipping and delivery.

- Exchange and return apply only to products shipped to Gulf Cooperation Council (GCC) countries. Exchange or return is not applicable to products shipped outside the GCC region.

How can the product be returned or exchanged?

- Our customer service team will be happy to assist you and provide you with the necessary details. You can contact us through the available means on the store page:

1- In the event that the product has been shipped to the customer: A request must be submitted, and the products to be returned or exchanged (by the customer) must be shipped within a period not exceeding 2 days from the date the product was received by the customer.

2- If the product has not been shipped to the customer: submit a request within a period not exceeding 12 hours from the time of the order.

How can the refund be obtained?

- The order amount will be refunded to the customer if the order has been received by the customer. This occurs after the return products are shipped back and received by LUNYA, and their condition is verified. The refund will then be processed according to the payment method used. If the payment was made via credit/debit card, the amount will be automatically transferred to the same card used for the order. Please note that the transfer period takes 14 to 21 business days depending on the customer"s bank.

- The order amount will be refunded to the customer if the order has not been shipped to the customer. This occurs after a return request is submitted to LUNYA and it is confirmed by us that the order has not been shipped, verified through the available communication methods on the store page. The refund will then be processed according to the payment method used. If the payment was made via credit/debit card, the amount will be automatically transferred to the same card used for the order. Please note that the transfer period takes 14 to 21 business days depending on the customer"s bank.

At LUNYA, we always strive to serve you better and ensure you have a satisfying shopping experience.